Case Study


Orme is a multi-awarding-winning RIBA Chartered Architects Practice with a reputation for delivering high-quality projects and offering bespoke design solutions. Their work spans across the UK and across multiple sectors including residential, commercial, education and leisure.

Orme was established in 1995 and with offices in Bristol and Somerset, they have since grown a creative, highly skilled team of architects, technicians, and office support staff, providing outstanding levels of service combined with exceptional bespoke architecture.


Prior to partnering with Lanier South West, Orme was faced with several difficulties with their existing print solution. A robust and reliable print and photocopier service is essential to the smooth running of their operations. Here are some of the issues they were dealing with, which will strike a cord for many businesses.

An outdated and failing MFD resulted in:

  • Black lines on all pages.
  • Drum malfunctions.
  • Smeared pages.
  • Severely disrupted workflow.  

The previous supplier failed to meet expectations due to:

  • Lack of motivation in addressing inquiries.
  • Insufficient responsiveness to requirements and support needs.

These issues persisted over an extended period, impacting the overall efficiency and quality of their managed print services.


Orme sought a provider to supply a new MFD system and a higher commitment to customer service. Lanier South West was one of several companies approached as part of this process.

Lanier put forward a solution to replace the outdated equipment, providing a brand-new Toshiba MFD. The positive impact was immediate, with not only improved efficiency but also a resolution to the document quality issues.


Emma is pleased with the positive notable changes. We believe the implementation of OCR (Optical Character Recognition) technology would potentially benefit architects with more efficient document transfers to various formats (like from PDF to Excel).

Lanier’s services successfully addressed existing challenges and helped improve efficiency and ongoing advancements in document management. Beyond the tangible solutions, Lanier takes pride in offering comprehensive customer service with quick responses and valuable assistance.

Orme is completely satisfied and looks forward to building a long-term partnership with Lanier.

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The Results

This new print solution offers a number of key features that have made life considerably easier for Orme:

Scan to Word, Excel & OCR

Orme appreciates the advantage of converting paper documents into electronic Excel or Word formats, easing the previously arduous task of reproducing hard-copy materials. Moreover, the OCR boasts a handy search feature for locating documents by any term within, not solely by name.

Security Benefits

Toshiba’s anti-virus software adds another layer of security to documents against hackers and virus attacks. 

Auto Toner Replenishment 

This doesn’t sound like a big deal but this one feature that has really resonated with Orme - Toshiba’s ability to automatically send reminder emails directly to Orme whenever the toner level is low, preventing wasteful situations.

What this client says

“The new machine is reliable, and the services provided by Lanier are professional, friendly, and helpful. Quick responses and immediate assistance contribute to a seamless experience.”

Emma, OFFICE Administrator - ORME

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